Privacy Policy

About this policy

This privacy policy (this “Policy”) describes the collection of personal information by Leanplum, Inc., a Delaware corporation (“Leanplum,” “we,” or “us”) from users of our website at www.leanplum.com (the “Website”), as well as all software and other services provided by us via the Website or third party distributors (collectively, together with the Website, our “Service”). This Policy also describes our use and disclosure of that information. By using our Service, you consent to the collection, use, and disclosure of personal information in accordance with this Policy.

This Policy does not apply to the extent we process Personal Information in the role of a data processor or service provider on behalf of our Software-as-a-Service (SaaS) business customers, such as information we receive and process through the Leanplum technology platform. For privacy information related to our business customers’ uses of the Leanplum platform in connection with their mobile applications, websites, emails, texts, or other digital properties, please reach out to the respective business customer directly. For Leanplum customers, where we serve as “Data Processors”, additional information can be found separately in our Data Processing Addendum.

Personal Information

As used in this Policy, “Personal Information” means information that specifically identifies an individual end user of the Services, such as an individual’s name, address, telephone number, or email address. Personal Information also includes information about an individual’s activities, such as information about their activities on our Services, and demographic information, such as date of birth, gender, geographic region, and preferences, when such information is linked to Personal Information that identifies that individual. Personal Information does not include “aggregate” or other non-personally identifiable information. Aggregate Information is information we collect about a group or class of products, services, or users that is not personally identifiable or has had individual identities removed from it. We may use and disclose aggregate and other non-personally identifiable information for a variety of purposes.

Use of Personal Information

We use personal information to provide the services and information you request. We also use your personal information to enhance, improve, operate, analyze, and maintain our services and other systems (e.g., to troubleshoot problems); prevent fraudulent use of our services and other systems; prevent or take action against activities that violate or may violate our Terms of Service or applicable law; tailor advertising, content, and your other experiences on and in connection with the Services; keep records of our dealings with you; for other administrative purposes (e.g., to contact you with administrative information or notices); resolve disputes and enforce our agreements with you, and for any other purpose we may disclose to you at the time we request your personal information and with your consent.

Disclosure of Personal Information Except as described in this policy, we will not disclose your personal information collected in the Service to any third party without your consent. Protecting Leanplum's business interests We may also disclose personal information if we believe the law requires it, or to protect our property or other legal rights (including, but not limited to, enforcing our agreements), or the rights or property of others, or to help protect the safety of our Services and other users of the Services.

Leanplum may disclose an individual’s personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Access to Personal Information

If you ask us to delete your account on any of our Services (via the user settings page, email to leanplumsvip@gmail.com or otherwise), we will do so within a reasonable time, but we may need to retain some of your Personal Information to comply with our legal obligations or if we reasonably believe we have a legitimate reason to do so.

However, as a user who is a Leanplum customer, if we offer the ability to create a user account or profile on our Services, you have the right to access it by logging into your account and accessing your account settings.

International Visitors

Our servers and data centers are located in the United States. If you choose to use the Service outside of the United States, please be aware that you are transferring your Personal Information outside of your region and to the United States for storage and processing. By providing us with your Personal Information through the Service, you consent to that transfer, storage, and processing in the United States.

Security

We use reasonable, industry-standard security measures designed to protect personal information from accidental loss, disclosure, misuse, and destruction. In addition, Leanplum voluntarily undergoes annual independent audits of systems and operating practices. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Therefore, we cannot ensure or warrant the security of any information you provide to us. You transmit information to us at your own risk. Always choose a password that is unlikely to be obtained or discovered by others, and never disclose your password to any third party. You are responsible for all personal information you submit through your account or user profile and for all actions taken through your account and user profile. Therefore, if your password is compromised for any reason, you should change it immediately.

Updates to this Policy

We may occasionally update this Policy. When we do, we will also revise the "Last Updated" date at the beginning of this Policy. Your continued use of our Services after an update will be subject to the then-current policy. If we change this Policy in a way that significantly reduces the restrictions on our use or disclosure of your personal information, we will make reasonable efforts to notify you of the changes and obtain your consent before applying the changes to any personal information.

Information we collected from you prior to the effective date of the change. We encourage you to review this Policy periodically to understand how we collect, use and disclose personal information.

Contact Us

If you have any questions or comments about this Policy, please contact us using the contact information provided on our website: leanplumsvip@gmail.com